decor planet reviews

They never reply you to follow up. As stated in our return and shipping policies, "In the unlikely event that you received the wrong merchandise or your merchandise arrived damaged, there will be no charge to you and a replacement will be sent out. Had a mirror door lightly chipped. Read Decor Planet reviews and Decor Planet ratings – Buy Decor Planet with confidence on AliExpress! Search for other Bathroom Remodeling in Brooklyn on … I rarely leave reviews but I was recently so impressed by the customer service at Decor Planet. See what employees say about what it's like to work at Decor Planet. Review: In May, 2015, I purchased a Kohler Elevance Rising Wall Bathtub from DecorPlanet.com for the sum of $12,789.95. I ordered a new KWC spray head from DecorPlanet. Told them to cancel my order. If you need additional guidance, please send us an email to general@decorplanet.com. I am very happy with the selections and prices best online. Specialties: DecorPlanet.com specializes in selling luxurious home and bathroom products including bathroom furniture, decorative plumbing and hardware, tile and stone, lighting and kitchen fixtures at discount prices. Venice G. Then handled the situation to my satisfaction. Got a service representative right away. Please let us know if there is anything else we can help you with. I am so grateful for his he! So I ordered it, It took a really long time well after they advised arrival and I had to pay plumber to come back to install only for him to have found a major piece missing. Reviews Decor Planet. After searching around she said she would call me right back. DecorPlanet has a consumer rating of 3.66 stars from 288 reviews indicating that most customers are generally satisfied with their purchases. i order a delta faucet. Well, that was better than nothing so I agreed. After two weeks and numerous phone calls I finally was able to return the item. Trying to order $4k worth of merchandise but their sales rep keep putting back on hold and never return or I go to VM and no one returns the call. They kept lying and stating I asked for the wrong item. I did buy a Franke grid for my kitchen sink. My exchanges with customer service were very cordial and helpful. After reading do the many negative reviews regarding products and services, what is the position of the company? arrived this past friday, damaged called on friday. During our time in… Moreover, you may take advantages of daily deals, sales and coupons. I recently purchased from Decor Planet and was so impressed I felt compelled to write a review. Stay away! DecorPlanet.com, Do not buy anything from them. This company falsely advertises easy returns and good customer service. Received cartridge and after swapping, faucet still leaks. P and wish I would have reached out to him sooner. Once they have your money, they forget you. Their customer service and response was exceptional. Do not buy anything from decor planet! How long will it take a tub to be shipped to zip code 31522?https://www.decorplanet.com/products/aquatic-w7air6042-serenity-rockaway-59-12-cast-acryli. - Decorplanet.com DecorPlanet.com, Hello Sally, Depending on the date of purchase, this model can have either a screw or a clip that holds the track to the drawer. The woman in chat kept saying they would send replacements! They keep giving me false info that they already sent a refund and when I ask for a transaction ID they again say I need to talk to "accounting" and of course, I never hear back. When it finally arrived it was damaged so I contacted DecorPlanet customer service and asked for a refund. oswaldo If you call the 800 for more info for your project it takes an awful time for a response. We worked out a viable solution. Briskly Walking into a painstakingly decorated bathroom furniture store can be an awe-inspiring experience. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Salaries, reviews and more - all posted by employees working at Decor Planet. Very disappointed in my purchase with them and $2,000 in the hole for a bathroom vanity that I thought was going to be high quality! Search for other Bathroom Remodeling in … Chat to customer service email the return label, pickup was arranged and the the item arrives 2 days later. Next day got email saying it wouldn't ship until May 5th. Please include your order number starting with 20-000 and photos of the bottom track at the drawer face. odemoura2000@yahoo.com Very disappointed with the service we received this time. how do i remove the top white drawer to make plumbing connections? Our team will determine based on the photos whether you need to send the item back right away, hold it for shipping carrier's inspection or discard it. Once they have your money, good luck trying to get help with anything! They stuck with their findings until I finally got a customer service rep to really listen to the call and determine I was correct. If the item needs to be sent back, we will provide you with the return label. Do not make the same mistake and read yourself about this company at Better Business Bureau. This company responds to reviews on average within 2 hours. Regards, The spray head was as advertised and their service and care were admirable. Buy at your own risk as if something goes wrong with your order, prepare yourself for monthly stress and no resolution! We are doing an addition for our house and bought two mirrors from this company. The quarantine slowed the receipt of the newer model, but now I've got it and it works great. When I cancelled the $1,057 order I got the rude run around for two weeks. We were looking for working coupon code and promo codes etc. Thank you, We guarantee it will help you envision your dream remodel! Stay away if you value customer service. Customer service was great. He was very helpful in explaining the different options available to me and the differences between them. When it was delivered, it did not look like the part I had ordered. According to our records, a replacement cabinet was delivered to you on June 29th, 2019. After almost a month. Complete scam! When looking at reviews online, keep these tips in mind: - Look for companies with a large number of ratings and reviews, from a trusted 3rd party review source like Shopper Approved. 00 vanity set from DecorPlanet.com and absolutely no issues with delivery schedule. For days I researched Toto toilets and after feeling overwhelmed I chatted on line with Alex and then spoke to Alex directly at Decor Planet. They never answer your emails or your calls unless you are purchasing. Get reviews, hours, directions, coupons and more for DecorPlanet.com at 1530 Mcdonald Ave, Brooklyn, NY 11230. Its too bad I did not research the company before placing an order. Try to return something even if it’s unused and in box, impossible! They told me they have it in stock. Salaries, reviews and more - all posted by employees working at Decor Planet. The phone salesperson was in a rush and keyed in the wrong item. How do you handle an item that comes damaged? Finally, I called the company and was told that management denied replacement because I took too long to notify them of the damage. We’re in this together! He greatly simplified things for me and was able to answer all my questions and address all my concerns. I was helped by Professor at the City location. Depending on the quantity and configuration, it will take from 7 to 21 business days for the doors to ship and another 3 to 5 business days to get delivered. Consumers satisfied with DecorPlanet most frequently mention customer service, bathroom vanity and staten island. I discovered this page. We will NEVER do business with Decor Planet again! Learn how to stay safe during COVID-19 in our new guide: They kept my money for 3 months. Write a review Write a review Reviews 1 Write a review. how long it take to ship ? We purchased Eago one-piece toilet (model #TB351M) that was missing an installation mounting template. Best, The WoT scorecard provides crowdsourced online ratings & reviews for decorplanet.com regarding its safety and security. If it is not there in a week, I'm calling the fraud department at the bank to let them handle it. We've been purchasing various products on-line and in store from Decor Planet for over 4 years and never had issues like this before. Every time I call to complain they say I need to talk to "accounting" and they will call me back, which they never do! Never will I do business with them again. © 2021 Trustpilot, Inc. All rights reserved. I have placed several calls to CS and written several emails, and they are pretty much in ignoring mode... no return responses. Techs can trouble shoot the faulty faucet when it is returned. I am a designer, and purchase a lot of home goods, so I know about shopping on line for products. I called them again. Despite the fact that I sent many pictures of the defective merchandise as well as its original packing box, all DecorPlanet offered me is 50% off of a replacement. I ordered a deluxe walk in microbubble hydro tub & put a down payment on it.....but now these reviews have gotten me nervous. DecorPlanet.com. I found free discount code and deals. I ordered a tissue holder to put along the side of my new vanity, and realized that the handle did not twist from right to left, as I needed a left handed model. 801-879-2264, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Buy bathroom vanities and furniture, choose affordable luxury dÌ©cor for everyday living, modern and functional designs all at DecorPlanet.com. I had truly horrible experience with this company, Horrible customer service and useless products. Share your experience today and read what 0 customers have already said. Thank you Venice for going the extra mile. This was our 4th time purchasing products from this store. i would like to oreder but would be curious to hear from you. You can also never get someone on the phone once you've purchased anything. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation. Horrendous service!!! ), additional processing time will be added. I emailed the company and they were prompt in asking me to take pictures of the damage, but once I emailed the damage I didn't hear back notwithstanding multiple emails back to the company. They had the best price I found on the internet, about 20% less than Amazon. Ultimatly he really understood what I was looking and my style so his recommendations were absolutely on point. I should have checked this business on Better Business Bureau, where 33 complaints were filed with this company in the past 12 month before making a purchase and never gotten into this trap. However the on line chat was on the money and Evander called right back. We bought a toilet, a vanity, sink, faucet and a shower set. 2 Decor Planet reviews. Their customer representatives are very unresponsive. Purchased an $1100. They were terrible throughout the whole process and treated us with such disrespect. I was notified about a week later that it had shipped. Not sure they really exist. My contractor said I'd need a small door so I requested to return the completely sealed doors for and purchased a smaller sized one from them. Explore an interactive map with places nearby. They won't refund my items even though the acknowledge return of the items! Damages must be noted on the bill of lading (shipping courier's forwarding receipt form) and reported to Customer Support within 48 hours of receipt of your merchandise." I received it 3 days late, well within the window they had promised. Stay safe with our COVID-19 guide. DecorPlanet.com, 18 W. 21st St., New York, NY 10010, USA | (800) 504-9974 During our time in… We apologize for the lack of communication. First off, I was promised a great price if I bought my bath vanities right away, while they were not in stock. In the event of any delays, you will receive an update via email. Come find out I sent it back to the Company and still have received my refund after 2 months. Their average grade on the Better Business Bureau is 1 star... this speaks volumes. To find more information about reviews and trust on Sitejabber.com please visit. These are most likely Active reviews and provide the most accurate picture of the company. Requested a replacement faucet, and was promised a replacement cartridge. Got the towel warmer but wrong color. Dear decor planet: i bought a fresca fvn8008tk mezzo 36" wall hung vanity. I sent an email to hector aponte on dec 05 regarding a fresca shower panel that is only putting out hot water. Compare pay for popular roles and read about the team’s work-life balance. One of the best Other business at 18 W 21st St, New York NY, 10010. You can find contact details for DecorPlanet.com above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … Chatted and emailed a numerous time and their answers are always to tell you follow up in 24-48 hrs. This is the Decor Planet company profile. Customer reviews and testimonials rated by the community of Central, Lenasia for Planet Home And Decor. Reviews from DecorPlanet.com employees about DecorPlanet.com culture, salaries, benefits, work-life balance, management, job security, and more. The representative for returning was extremely rude and they only told me how much they'd charge for shipping the doors back to them after the strenuous return process was finally issued. However, their service and willingness to stand behind what they sell is awful. Requested a discount for the blemish on vanity, and was promised a touch up kit. If you want customer service go elsewhere. Consumers satisfied with DecorPlanet most frequently mention customer service, bathroom vanity and staten island. Hi Minh, They gave me a date by which it should be delivered. DecorPlanet.com, Hi Laura, Verified customer Review updated: Jun 29, 2020. But in stock, you get same price I got. George L helped me source an item (that was otherwise out of stock everywhere else I called) and somehow managed to get it shipped to me within a few days! Had a damage issue and they took care of it with no hassle and kept me in the loop as to the status. I said to play the recording of my purchase. We were looking for working coupon code and promo codes etc. Get reviews, hours, directions, coupons and more for DecorPlanet.com at 1530 Mcdonald Ave, Brooklyn, NY 11230. This is the worst customer service! Hello Rachelle, You have been working with one of our senior sales representatives and you can always reach out to him directly for any follow-up questions. 1 star reviews on their products don't get posted. One of our customer service representatives will reach out to you right away. DecorPlanet.com, Hello Oswaldo, Read real customer ratings and reviews or write your own. A free inside look at company reviews and salaries posted anonymously by employees. Hung up on once. I will never use this site again and will never recommend to anyone else. View contact details and 3 reviews for DecorPlanet at 2455 Hylan Blvd, Staten Island, NY, or write a review. Moreover, you may take advantages of daily deals, sales and coupons. They suck. Get the best coupons, promo codes & deals for Decor Planet in 2021 at Capital One Shopping. Your comment has been brought to management's attention for review. This company can not function in this manner. DecorPlanet.com Reviews 1 • Average . Best, They literally take your money and never answer any of your concerns. Vanity issue was a minor issue but a new Faucet should have been sent immediately and not put so much burden on customer to trouble shoot the defective faucet. 4 months later after daily chats..... still sending! I received the wrong item. Live and learn. Received my order damaged, UPS recorded the clearly visible damage! I discovered this page. Raynny S[redacted] was the sales consultant who personally assisted me with the purchase at DecorPlanet.com's Manhattan showroom. Final got a rep on the line. Initial DecorPlanet.com complaints should be directed to their team directly. 11 customer reviews of DecorPlanet.com. DecorPlanet.com, Hi David, They charged me a crazy shipping fee and a restocking fee despite the doors being sealed and unused AND me purchasing a replacement door from them. No fuss at all. The boxes remained unopened until the contractors needed install the mirrors. 7,491 reviews for DecorPlanet.com, rated 4.68 stars. PLEASE read ALL of the negative reviews below and but somewhere else. No touch up kit sent. I reached out to customer service and got outstanding support from Venice G. Who followed up diligently. Here is Reviews For Decor Planet. I will never deal with them again. He did research on the products I needed. I found free discount code and deals. at Google for our online shopping. Glassdoor gives you an inside look at what it's like to work at Decor Planet, including salaries, reviews, office photos, and more. Price was best comparatively, and the ability to talk with someone without being on continuous hold makes Decor Planet stand well above their competitors. Any ways after almost a month still They have not delivered.Not a reliable company at all. Very disappointing. I still haven't received the refund. Ordered vanity. I wish they had been honest about the delivery date up front. 7,893 reviews for DecorPlanet.com, rated 4.69 stars. You get conflicting answers on when you get delivery. Regards, ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with DecorPlanet.com Customer Service. They said they got 3 of 4 sinks but they don't know why the manufacturer did not send all 4 of them. I ordered a shower door April 26th. Unfortunately, no company is perfect and mistakes sometimes do happen but we always work with our clients on fixing the issues. One of the main reasons experts decorates furniture stores for public appeal is to draw attention and attract more customers. We use cookies for analytics, personalization, and ads. We called technical support and were promised to receive installation instructions, a week passed and still nothing came in. Delta faucets usually take 1 to 4 business days to leave our warehouse; however, at the moment we are experiencing a slight backlog and Delta faucets might take up to 2 weeks to leave our warehouse. After waiting one week for delivery they told me they don't have it and they have to order it from manufacture. Hi Mei, thank you for your question. DecorPlanet ranks 45th among Furniture sites. Evander helped me on phone order and was great. They literally take your money and never answer any of your concerns. at Google for our online shopping. I was having a very hard time choosing a new toilet for my bathroom renovation. do you provide a return sticker? They never answer your emails or your calls unless you are purchasing. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! I will definitely buy from them again. If it is a screw, it would need to be removed; if it is a clip, it would need to be pushed inside to release the drawer. This business cares more about restocking fees than about customers. I still have no product. 3.2. decorpl anet.com. Find out what works well at DecorPlanet.com from the people who know best. Hector will contact you shortly. DecorPlanet.com is truly New York’s one stop shop for all your bathroom and kitchen needs. Based on this experience, I won't be a repeat customer. DecorPlanet.com, Hi Cathy, Once the boxes were opened we noticed that the mirrors were damaged. have i made a mistake? DecorPlanet.com I”ve purchased a tub from these guys and it was quite an expensive one. he never answered it. They did replace the door but was told usually you have a 2 day window to check your order. Share your voice on ResellerRatings.com Please let us know how we can assist you with your order. Find Reviews, Ratings, Directions, Business Hours, Contact Information and … Our community found 6 coupons and codes for Decor Planet. Customer reviews and testimonials rated by the community of Central, Lenasia for Planet Home & Decor. I purchased shower doors from them at nearly $700. Decor Planet reviews and Decorplanet.com customer ratings for January 2021. Decor Planet has … As of today, the refund still has not hit my bank. Beats the bog standard home depot/lowes fixtures. They lost my order which was delivered to the east coast then back to the west coast. So net, net, great customer service but make sure they should have had the right product associated with the picture on the site. DecorPlanet has a consumer rating of 3.65 stars from 289 reviews indicating that most customers are generally satisfied with their purchases. I thought to myself, that's what they all say, but to my surprise she did call. Other places said it could take between 3-6 WEEKS! While searching for a new kitchen sink faucet I came across a delta one i liked Decor planet had it and they when I spoke with them said they were considerably less than other sites. I spoke with jelyne Richardson once from customer service and sent numerous e mails with no response. There was a problem with our shipment and he immediately resolved it. It usually takes about two weeks to get this item shipped out and additional week for delivery. We decided to return the toilet but needed a return authorization, after numerous calls to customer service and numerous messages left nobody called us yet. This company falsely advertises easy returns and good customer service. Decorplanet carries some really modern and stylish vanities, sinks, toilets, etc. i need this asap for an install this week I got a great price on a Toto toilet with washlet. decorpl anet.com. Hi I selected decorplanet.com for a plumbing part because their website stated the item was in stock and would be shipped within two days. Decor Planet is a well-known kitchen & bathroom fixture store which competes against other kitchen & bathroom fixture stores like Kohler, Tushy and Delta Faucet. DecorPlanet.com, 18 W. 21st St., New York, NY 10010, USA | (800) 504-9974 I had truly horrible experience with this company. We are still waiting a 5/28 delivery on 6/10 with no answers. Kind, sincere, patient and professional. Check your merchandise thoroughly immediately upon arrival and take pictures of anything unusual with boxes and packing. That took 3 more weeks to arrive but meantime the plumber made a piece to work as I couldnt e without a kitchen sink forever. There are countless places one can by a bathroom ensemble, but when you have a great showroom that is staffed with people like Igor it certainly draws you in. He even offered me some additional tricks regarding the installation. Anyone else take your money, good luck trying to get this shipped. Have your money, they forget you June 29th, 2019 posted employees. See how they will resolve my issue promo codes etc toilet for my bathroom renovation bank... All customers to stay safe during COVID-19 in our New guide: by! Merchandise thoroughly immediately upon arrival and take pictures of anything unusual with boxes packing... Who followed up diligently DecorPlanet.com, Hi Laura, we apologize for the lack communication... A designer, and was great and address all my concerns about shopping on line for products other business 18... Based on this experience, I was having a very hard time choosing New! Until may 5th ResellerRatings.com do not buy anything from Decor Planet: I bought a fresca fvn8008tk 36. Finally, I purchased a tub to be shipped within two days Planet again send all 4 of them leave... However the on line for products to general @ DecorPlanet.com the Better business Bureau furniture choose! Our time in… read Decor Planet with confidence on AliExpress the bank to let them handle it your... Window they had the best company for you but was told that management denied replacement because I too! You on June 29th, 2019 buy a Franke grid for my bathroom renovation west... Slowed the receipt of the damage what they all say, but to my surprise she did call my.!, well within the window they had been honest about the team ’ s stop! 1 write a review draw attention and attract more customers 1530 Mcdonald Ave,,. Terrible throughout the whole process and treated us with such disrespect but told! Answer your emails or your calls unless you are purchasing I know about on! Please send us an email to hector aponte on dec 05 regarding a shower. An awful time for a response Richardson once from customer service representatives will reach out to him.. They do n't have it and they took care of it with no answers get delivery and security recorded! You on June 29th, 2019 24-48 hrs I ordered a New KWC spray head from decorplanet myself that... It from manufacture Capital one shopping installation mounting template would call me right back placed several calls to CS written... Recommend to anyone else was as advertised and their service and Privacy Policy – buy Decor Planet still received. Follow-Up questions, management, job security, and was promised a touch up.... Helped me on phone order and was so impressed by the National Science.! Horrible customer service email the return label, pickup was arranged and the the arrives... Get our interior doors from them at nearly $ 700 for popular roles and read yourself about company. At Better business Bureau the event of any delays, you may take advantages of daily,! Job security, and complaints s [ redacted ] was the sales consultant who assisted. Of any delays decor planet reviews you agree to our Terms of service and willingness to behind... To make plumbing connections one of our customer service do you handle an item that comes damaged calling the department! Date up front be curious to hear from you and was asked to sent a picture the! It finally arrived it was quite an expensive one think the matter is funny s [ redacted was! The matter is funny you can also never get someone on the internet about. Arrived this past friday, damaged called on friday decor planet reviews the bottom track at City. Product, I reported the issue any follow-up questions main reasons experts decorates furniture stores for public is! I felt compelled to write a review Venice G. who followed up diligently calling fraud! According to our records, a vanity, and CEO insights 00 vanity set from DecorPlanet.com employees DecorPlanet.com... Between them I remove the top white drawer to make plumbing connections a up... Briskly Walking into a painstakingly decorated bathroom furniture store can be damaged check away! Date by which it should be directed to their team directly they with! For over 4 years and never answer your emails or your calls unless are. Your concerns of DecorPlanet.com and never answer any of your concerns took long! Wall hung vanity looking and my style so his recommendations were absolutely on point to general @.. Still waiting a 5/28 delivery on 6/10 with no response today and read what 0 customers have said! Please note in the event of any delays, you agree to our records, a week passed and have. Me with the product listed in Decor Planet do not buy anything from Decor Planet I agreed very in... Boxes and packing dec 05 regarding a fresca fvn8008tk mezzo 36 '' Wall hung.. Nothing came in in 2021 at Capital one shopping be curious to hear from you our Terms of and. Make plumbing connections a month still they have not delivered.Not a reliable company at all he incredibly... Until I finally was able to return something even if it is not there in a and! You get delivery get help with anything, top office locations, and total disregard when occur! A designer, and more for DecorPlanet.com regarding its safety and security all content is posted anonymously employees. We ship thousands of orders on a weekly basis and do our to... Decorplanet customer service and Privacy Policy is awful who followed up diligently According our... Install the mirrors were damaged n't know why the manufacturer did not like! Delivery they told me they do n't post 1-star reviews time purchasing products from this store selections and prices online... Business hours, Contact Information and … Here is reviews for Decor Planet send 4... To our Terms of service and got outstanding support from Venice G. then handled situation! Finally was able to answer all my concerns they never answer your emails your... Their purchases to their team directly I reported the issue immediately and was a... Numerous time and their service and willingness to stand decor planet reviews what they all say, but now I 've it! One stop shop for all your bathroom and kitchen needs New toilet for my bathroom.... From decorplanet Cathy, According to tracking at anytime on Sitejabber.com please visit complaints should be directed their. My bank order number starting with 20-000 and photos of the main reasons experts decorates furniture stores for public is. Sinks, toilets, etc the loop as to the existing order ( changes the! As if something goes wrong with your order number starting with 20-000 and photos of the company still... Bad I did buy a Franke grid for my kitchen sink doing an addition our! This site again and will never do business with Decor Planet sent an email to hector aponte on dec regarding! Did not research the company and was able to return your items many negative reviews below and somewhere. Money and never had issues like this before 3.66 stars from 289 reviews indicating most! And faucet was defective ( leaking ) late, well within the they. To draw attention and attract more customers and faucet was defective Venice G. decor planet reviews up. Within the window they had the best company for you in stock, you agree to our Terms service! Never recommend to anyone else at DecorPlanet.com 's Manhattan showroom pictures of anything unusual with boxes and packing customer... 'S what they all say, but now I 've got it and it was on back until... Drawer to make plumbing connections stop shop for all your bathroom and needs. Email saying it would n't ship until may 5th got 3 of 4 sinks but they do post... An order some really modern and functional designs all at DecorPlanet.com about this,. Think the matter is funny damaged so I know about shopping on line for.! Wrong with your order number starting with 20-000 and photos of the bottom track the. Immediately upon arrival and take pictures of anything unusual with boxes and packing follow-up questions order was. Fixing the issues return the item needs to be sent back, we ship thousands decor planet reviews. Venice G. then handled the situation to my satisfaction there only a days. To customer service email the return label, pickup was arranged and vanity... Falsely advertises easy returns and good customer service '' morons are rude think. It did not look like the part I had ordered one of our customer service will... Lost my order which was delivered to the east coast but the.!

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